Questions
Questions from PCS families
Short answers. If yours isn't here, text us.
How is the price decided?
By the size of the home, the condition it's in and the extras you pick. We text a written quote within one business day, and it's the invoice unless the home differs from what you told us. The prices page shows what each size includes.
When do you clean, and how long does it take?
After the movers finish and before your inspection. A crew of three or four takes about four to seven hours, depending on the size of the home and how much buildup there is.
Do I need to be home?
No. You can meet the crew lead for the handover, leave a key with a neighbor or the housing office, or use a lockbox. Tell us which when you book. For on-post homes we also need to plan the gate; see the PCS timeline.
How do you get onto the post?
Rules differ by installation and change. Usually either you escort the crew through the gate, or your housing office arranges a pass. Ask your housing office which applies to your home and tell us when you book.
What if the inspector lists a cleaning item?
Send us the list within 48 hours. If the item is on our checklist for your home, we come back by the end of the next business day and redo it at no charge. The guarantee page has every term.
Do you promise the home will pass?
No. The housing office decides. We promise to clean to a written checklist and to redo what is on that checklist if it's listed.
Are you insured?
We carry general liability insurance. Ask for a certificate of insurance and we send it, with the limits, before the clean.
What do you bring, and which products?
Our own supplies, vacuum and mops. If someone in the home is sensitive to scents, ask for fragrance-free products and we bring them.
Can I move or cancel the clean?
Yes. Move or cancel up to 24 hours before at no charge. Inside 24 hours, a fee of up to half the quote may apply, because we've held the crew. If pack-out slips, tell us as soon as you know.
Which areas do you cover?
Killeen, Harker Heights, Nolanville, Belton, Temple, Copperas Cove and the towns between. We don't drive to Austin, Waco or other posts.
Ask us
Still have a question?
Text us. We answer in writing.